Frequently Asked Questions (FAQ)

1. How much notice do I need to give for booking a valet service?
   
   

   • We recommend booking at least 24 hours in advance for guaranteed availability. However, we also accept last-minute bookings subject to driver availability.

2. Can I cancel or reschedule my booking?
   
   

   • Yes, you can cancel or reschedule your booking by contacting us at least 24 hours before the scheduled service. Cancellation fees may apply.

3. What areas do you cover?
   
   

   • We provide islandwide services in Singapore, and cross-border valet services from Singapore to JB and vice versa.

4. What payment methods do you accept?
   
   

   • We accept PayNow, GrabPay, GrabPayLater, Atome, ShopeePay, ShopeePayLater, WeChat Pay, Visa, and MasterCard.

5. Will the valet driver refuel my car if needed?
   
   

   • Yes, if your vehicle requires refueling, our driver will top up as necessary. You will be charged for the fuel cost, and a receipt will be provided.

6. Are your valet drivers insured?
   
   

   • Yes, our drivers are authorized under your vehicle's comprehensive insurance policy when you inform your insurer about valet driver authorization.

7. Can the valet driver park in my residential area?
   
   

   • Yes, our drivers are trained to handle parking in various locations, including residential and restricted areas.

8. What happens if the driver is delayed?
   
   

   • We strive for punctuality, but unforeseen delays (e.g., traffic) may occur. You’ll be notified immediately, and we’ll do our best to minimize inconvenience.

9. What if I leave personal items in my car?
   
   

   • We advise removing all valuables from your vehicle before the service. We are not responsible for any lost or damaged items.

10. Do you offer valet services for events?
    
    

    • Yes, we provide event valet services for weddings, corporate functions, and private events. Contact us for a customized package.

11. Can I track the location of my vehicle during the valet service?
    
    

    • For your peace of mind, we can provide updates on your vehicle's location during the service upon request.

12. What types of vehicles do you service?
    
    

    • We handle cars, motorcycles, and larger vehicles such as SUVs and MPVs. Please let us know your vehicle type during booking.

13. What safety measures do you follow during the valet service?
    
    

    • Our drivers undergo rigorous training and follow strict safety protocols to ensure the protection of your vehicle and passengers.

14. Can I request a specific driver?
    
    

    • While we cannot guarantee specific drivers, we’ll do our best to accommodate your preferences if you provide prior notice.

15. Is the valet service available during heavy rain or other extreme weather conditions?
    
    

    • Yes, we operate in all weather conditions, but there may be slight delays to ensure safety.